Our house rules.

Please be aware of these important points when using our website

Before you start

We've updated our Terms of Use. If you’re looking for the Online Bill or Email Bill terms, please refer to the
General Terms for Consumer Customers, the General Terms for Small Business or the General Terms for Corporate Customers.

If you’re looking for the Webmail or MyConnect terms, please refer to Telstra Mobile – SMS, Messages and Email.

We work hard to make the Telstra website easy to use and useful to our customers.  Despite our best efforts, parts of a
website may be temporarily unavailable, but we'll always try to minimise this.

If you have any questions or feedback, please contact us.


Your use of the telstra.com website ("Telstra website") owned by Telstra Corporation Limited ("we", "our" or "us") is subject to:

(collectively "Website Terms").

By using the Telstra website you will be deemed to accept the Website Terms and agree to be bound by them.

Changes to the Website Terms

We may change the Website Terms from time to time by publishing an updated version on a Telstra website. By continuing to use the Telstra website you will be deemed to accept the updated Website Terms and agree to be bound by them.

Registration may be required to access

We may require you to register with us in order to access some parts of the Telstra website.

Where you register with us, you must keep your registration details confidential; you will be responsible for any access to the Telstra website using your registration details, even if the access is by another person.

No unlawful, infringing or offensive activity

You must not post or transmit to or via the Telstra website any information or material or otherwise use the Telstra website for any activity which breaches any laws or regulations, infringes a third party’s rights or privacy or is contrary to any relevant standards or codes, including generally accepted community standards. You must also not permit or enable another person to do any of those things.

No viruses or other interference

You must not transmit to or via the Telstra website any virus or other information or material or otherwise use the Telstra website in a way which:

  • tampers with, hinders the operation of or makes unauthorised modifications to the Telstra website;
  • inhibits any other user from using the Telstra website;
  • defames, harasses, threatens, menaces or offends any person; or
  • contains obscene, indecent, inflammatory or pornographic material or material that could give rise to civil or criminal proceedings.

You must also not permit or enable another person to do any of those things.

We may suspend or terminate your access

We may suspend or terminate your access to all or any part of the Telstra website at any time, if you breach these Website Terms in our reasonable opinion.

Content that you submit to the Telstra website

This section applies if you submit, post, transmit or otherwise make any material available via a Telstra website ("your content").

Where you do so, you grant to us, a non-exclusive, irrevocable, perpetual, worldwide, royalty-free, transferable licence to use, reproduce, modify, adapt, publish or communicate to the public your content for the reasonable purposes of our business, and the right to sub-license those rights to others. You also consent to any act or omission that would otherwise infringe any of your rights (including your moral rights) in your content.

You warrant that you have the right to grant the above licence, that our exercise of the licence rights above will not infringe the intellectual property rights of any person, and that the content is not defamatory and does not breach any law.

We may monitor or review your content, but we are not obliged to do so. We may also alter or remove any of your content at any time, including to ensure the operational integrity of our services.

No warranties or representations

To the maximum extent permitted by law, we do not represent or warrant that the content on the Telstra website is accurate, reliable, suitable, or complete.

In particular, although we use reasonable care and skill in providing the Telstra website, we cannot promise that the Telstra website will be continuously available or virus or fault free.

Our liability to you

Except as set out under this section, we may be liable to you for breach of contract or negligence under the principles applied by the courts.

We are not liable for any loss or damage to the extent that it is caused by you.

To the maximum extent permitted by law, we exclude any liability to you that may otherwise arise as a result from your use of the Telstra website in connection with any business purpose.

If we are not entitled by law to exclude liability arising from breach of a statutory duty or other legislation, then to the extent we are permitted to do so we limit that liability to resupply of the services, information or links and associated services, as the case may be.

Your liability to us

You are liable to us for breach of the Website Terms or negligence under the principles applied by the courts.

You are not liable to us for any loss to the extent that it is caused by us.

Inconsistent terms

If there is an inconsistency between these terms of use and any other terms displayed on individual pages of the Telstra website ("other terms"), the other terms will govern to the extent of the inconsistency.

No waiver for breaches

If we do not act in relation to a breach of the Website Terms by you, we do not waive any rights to act in relation to that breach or any later breach by you.

If you do not act in relation to a breach of the Website Terms by us, you do not waive any rights to act in relation to that breach or any later breach by us.

Governing law

The Website Terms are governed by the law in force in the State of New South Wales, Australia.

Last Updated: 30 May 2014


This Copyright and Trade Mark Notice applies to the telstra.com website and all other pages and websites owned or operated by or on behalf of Telstra Corporation Limited ("we", "our "or "us") (each a "Telstra website").

Our content

All copyright and other intellectual property rights subsisting in the Telstra websites and the material on the Telstra websites (including, without limitation, the software, design, text and graphics comprised in the Telstra Websites and the selection and layout of the Telstra websites) are owned or licensed by us and protected by the laws of Australia and other countries.

You are authorised to view the Telstra websites and its contents using your web browser or, where expressly invited to do so, to share certain content on social media. You must not otherwise reproduce, transmit (including broadcast), communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the Telstra websites, including audio and video excerpts, except as permitted by statute or with our prior written consent.

Our trade marks

The Telstra websites include registered trade marks and trade marks which are the subject of pending applications or which are otherwise protected by law including, but not limited to the word TELSTRA, the Telstra logo, the T Logo, BIGPOND, TELSTRA 24x7, CROWDSUPPORT, TRADING POST, NEXT G, 1234, CALL CONNECT, SOCK ASSIST and the Sock Puppet.

You may not use any of these trade marks, the names ‘Telstra Corporation Limited’, ‘Telstra Corporation’ or ‘Telstra’ or the name of any of our related companies without our prior written consent.

The WHITE PAGES, YELLOW PAGES, YELLOW and WHEREIS trade marks are registered trade marks and trade marks which are owned by Sensis Pty Ltd (ABN 30 007 423 912).

Links to third party sites

The Telstra websites may contain links to third party websites. The links are provided solely for your convenience and do not indicate, expressly or impliedly, any endorsement by us of the sites or the information, products or services provided at those sites. You access those sites and use the information, products and services made available at those sites solely at your own risk.

Linking to the Telstra websites

You may create a link to pages of the Telstra websites. However, you must not:

  • display any page of the Telstra websites in any distorted or altered form;
  • create a link to the Telstra websites on any site unless that site conforms to accepted standards of public decency and good taste, does not expose us to any risk of liability under any criminal or civil law (including liability arising from the infringement of a third party's rights) and does not disparage us or our goods or services; or
  • create any link or use any link in any way to represent or imply falsely, deceptively or confusingly that:
    1. we sponsor, endorse or are affiliated with or related to any third party (including you) or product; or
    2. you are providing, or are the source of, any goods or services provided by us.

We reserve the right to withdraw linking permission by giving notice to you or updating this Copyright and Trade Mark Notice.

You agree to indemnify us against all actions, claims, costs, demands, damages or liability arising in any manner from any link that you create.

Specific disclaimers

Associated Press Disclaimer and Copyright Notice: Associated Press (AP) text, photos, graphics, audio and video Associated Press (AP) text, photos, graphics, audio and/or video material shall not be published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. Neither AP materials nor any portion thereof may be stored in any electronic or other system except for personal, non-commercial use. AP will not be held liable in any way to the User or to any third party for any delays, inaccuracies, errors or omissions in respect of such materials and works, the transmission or delivery of such materials and works or any loss or damage arising from any of the foregoing.

AAP Information Services Disclaimer and Copyright Notice: ? [20##] AAP Information Services Pty Limited (AAP) or its Licensors: AAP content is owned by or licensed to Australian Associated Press Pty Limited and is copyright protected. AAP content is published on an “as is” basis for personal use only and may not be re-written, copied, re-sold or re-distributed, framed, linked or otherwise used whether for compensation of any kind or not, without the prior written permission of AAP. AAP and its licensors are not liable for errors, omissions in, delays or interruptions to or cessation of the services through negligence or otherwise.

The globe symbol and "AAP" are registered trade marks. AFP Disclaimer and Copyright Notice: AFP stories and photos shall not be published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. AFP news material may not be stored in whole or in part in a computer or otherwise except for personal and non-commercial use.

AFP will not be held liable for any delays, inaccuracies, errors or omissions in any AFP news material or in transmission or delivery of all or any part thereof or for any damages whatsoever. As a newswire service AFP does not obtain releases from subjects, individuals, groups or entities contained in its photographs, graphics or quoted in its texts. Further, no clearance is obtained from the owners of any trade marks or copyrighted materials whose marks and materials are included in AFP photos or materials. Therefore you will be solely responsible for obtaining any and all necessary releases from whatever individuals and/or entities necessary for use of AFP stories, photos or graphics.

Third party copyright

Illegal downloading / file sharing

The Copyright Act 1968 (Cth) protects materials such as films, music, books and computer programs. You can break the law if you download, copy, share or distribute this material, unless you’re allowed to do so by the Copyright Act or you have the copyright owner’s permission. Please don’t use our services to do any of these things, because if you do, we might have to cancel your services (including your email count) and the copyright owner could take legal action against you.

If you do any of these things on a repeat basis, Telstra has implemented a policy for dealing with infringers that may, in appropriate circumstances, result in us terminating a repeat infringer's email or other account.

Designated Copyright Representative

Division 2AA of Part V of the Copyright Act 1968 (Cth) and Part 3A of the Copyright Regulations 1969 (Cth) establish a scheme ("Safe Harbour Scheme") which limits the remedies available against carriage service providers for infringements of copyright that relate to the carrying out of certain online activities by carriage service providers.

Telstra designates the person holding the position identified below as its designated representative to receive notifications and notices issued under the Safe Harbour Scheme in relation to all activities carried out by Telstra as a carriage service provider. These activities cover a number of businesses of Telstra and its subsidiaries, including Telstra Media.

Designated Copyright Representative
Telstra Corporation Limited

Contact Details:
Email address: copyrightrepresentative@team.telstra.com
Postal address: Level 38, 242 Exhibition Street Melbourne, Vic 3000 Australia
Fax Number: (03) 9650 9306

Last updated: 30 May 2014