Manage your Account

Showing 7 articles

• What’s pay-as-you-go international roaming?

• How to check your roaming usage

• What should you do when you receive a fail email or SMS?

• What’s an International Day Pass and how does it work for small business?

• How do I upgrade my phone on a Business Lease Plan?

• How to make calls while overseas

• How to update Call/Service barring settings?

• How to unlock my phone with a PUK code

• What are Third Party Content Purchases

• $35 Team Plan

• What's included in my mobile phone plan?

• Divert my phone to my MessageBank

• How do I set up and activate my iPhone?

• How do I forward calls on my mobile?

• What is Telstra One Number?

• What does the 'Remove Telstra Plan' option in the Watch app do?

• How to use your connected Apple Watch + Cellular?

• How am I charged for calls and texts from my cellular-enabled smart watch?

• What should I do if I lose my cellular-enabled smart watch?

• How do I subscribe to Telstra One Number?

• How do I cancel my Telstra One Number subscription?

• How do I check my mobile data usage?

• How do I set up and manage your data usage notifications?

  We’ll send you data usage alerts by SMS or email when you reach 50%, 85% and 100% of your monthly data allowance for your individual service.

  If you would like to receive notifications for your shared group allowance, you will need to set these up by signing in to Your Telstra Tools.

  If you have Extra Data added to your service, you’ll also receive an Extra Data confirmation alert when we add 1GB of Extra Data to your allowance.

  To manage your data usage alerts:

  1. Sign in to Your Telstra Tools.

  2. Hover over the Services tab and click Mobile and mobile broadband.

  

  
  3. Scroll to the bottom of the page and click on Mobile Data Usage Meter under Your Applications.

  

  
  4. Select the Account Number for shared group notifications.

  

  
  5. Select Usage Notice from the left-hand menu.

  

  
  6. Here you can nominate to receive your group notifications by SMS or email and turn off your notifications.

  

  
  7. If you want to change where your individual notifications are sent to, repeat steps 1-5 then select the mobile service number and update notifications preference.

   

• My mobile data speed is capped. Will I be charged for excess data?

• How do I add more data to my mobile or mobile broadband?

• What happens when I change my mobile plan?

• How do I cancel my mobile plan?

• How do I know if my mobile plan has shared or non-shared data allowance?