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Learn more about Pre-Paid

Pre-Paid FAQs

Got a question about your device, plan or
usage? Find the answer you're looking for
in our FAQs section.


International Roaming

If you're travelling outside of Australia, you
might need to purchase international
roaming data.


Why Pre-Paid Max??

Check out all of the great benefits you can
enjoy with every recharge on Telstra Pre-
Paid Max.


The Telstra Mobile Network offers 4GX in all major and regional cities and in over 1,600 towns and communities around Australia. In other coverage areas around Australia, you’ll automatically switch to our fastest available 4G or 3G. Check coverage here.

Telstra Pre-Paid Max: Unlimited inclusions exclude calls/texts to satellite numbers and premium numbers (e.g. 19xx numbers), operator assisted calls (e.g. most 12xx numbers), diverted calls, content charges and all use while overseas. Extra credit excludes calls/texts to Australian numbers and MessageBank retrieval. Pre-Paid data and content purchases such as Google Play are not available.

Data Bank: Your unused Data Bank data will expire if you switch to an incompatible plan. Recharge required to access Data Bank.

Bonus data: Available when you activate or change to Telstra Pre-Paid Max from 29 October 2019. First recharge by 17 February 2020, remaining two recharges by 18 May 2020.

$30 SIM offer: Online only offer available to customers who purchase by 10 November 2019. The discount is applied at checkout. Limit 2 per customer. 

Sports Apps: All Telstra Post-Paid and Pre-Paid mobile customers with an active recharge are eligible. Excludes NRL Grand Final and State of Origin series. AFL/NRL/AFLW live games are limited to 7" viewing size. Only Suncorp Super Netball, Australian based test matches and Fast 5 World Series live. Data-free on the Telstra Mobile Network. Only available on compatible iOS and Android devices. For use in Australia. For more info: telstra.com/livesport.

Apple Music: Data-free on the Telstra Mobile Network. Non-Apple radio stations and non-music streaming use such as downloads, video streaming and social interaction will attract data charges. Telstra FairPlay Policy applies. For use in Australia. Compatible device required. Apple and Apple Music are trademarks of Apple Inc.

Telstra Pre-Paid Mobile: Only work with Telstra SIM card. Unlocking fee applies for use with a non-Telstra SIM card. See more unlocking information here. Limit 1 per customer and no trade sales.

Blue Tick: Blue Tick lets you know which phones are recommended for handheld coverage in rural areas.

Questions about mobiles?


More information about mobiles can be found in our Frequently Asked Questions.

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