StayConnected Advanced is a fast repair, exchange and replacement service for your phone, tablet or 2-in-1 laptop.

Please note: You can only add on this service when you first take up your device and month-to-month plan in the checkout. It can’t be added on later.

Replace or repair

If you want to swap or replace your device, we'll get you up and running with a replacement (usually refurbished), for a service fee of $190 for devices valued at $1,500 RRP or less; $270 for devices over $1,500 RRP; and $270 for 2-in-1 laptops.

We'll dispatch your replacement device by the next business day, and you can restore your backed up data via the Telstra Device Care app. ?^

Broken screen? We'll repair it for just $59 on eligible handsets and tablets (2-in-1 laptops excluded).

We can also ship your replacement device overseas. Just let us know where you need it sent (additional shipping fees apply - please call us on 13 2200 for a quote).

?Things you need to know: to request your replacement device (usually refurbished) by the next business day, the device must be in stock and ready to ship and the service request must be lodged by 3pm AEST. Screen repair devices are excluded from next day delivery. You are eligible for up to two device exchange, replacement or repair requests in each 12 months from the date of registration. Terms and conditions apply.

^Telstra Device Care app is only compatible on iOS & Android.