We’re here to keep you connected and up to date about COVID-19 (Coronavirus). Our number one priority is the wellbeing of our customers and team members. We encourage you to ?follow the guidance of the Australian Health Department? on how to protect yourself.

Supporting you during COVID-19

Extra data and late fees waived

We're giving personal and small business customer additional data, and offering unlimited standard home phone calls for pensioners. We aren't charging late payment fees for bills that become overdue between 19 March to 30 June 2020.

Bill assistance

If a bill comes in and it's going to be hard to pay, we can help. We offer flexible payment options if you're experiencing difficulties.

Supporting health care workers

We're offering a priority messaging service to help health care workers with billing, faults and other enquiries.

Keeping job seekers connected

We will be offering a discount for our eligible consumer and small business customers currently receiving the JobSeeker payment, to relieve some of the burden.

Connected Family internet offer

We want to help everyone at home stay connected. That’s why we're offering discounted internet for 12 months to low income families receiving Family Tax Benefit Part A or Part B.

Keeping you connected

The Telstra app

Our app is the easiest way to view your services, manage payments on the go and get help without the wait. You can also check for outages, track orders and troubleshoot most NBN and Mobility issues.?

Keeping you online

Get tips for staying online if your service is disrupted due to planned works or network outages.

Essential tips

Whether you’re working and studying from home, or getting up to speed with home schooling, we can help you stay connected.

Changes to our operations

Delays to some order deliveries

Due to an issue with our delivery partner Toll and ongoing COVID-19 impacts, we’re experiencing delivery delays of on average of 10 days on some orders. 


We’re doing everything we can to get your order to you quickly.

Call centres

Due to COVID-19 restrictions, our contact centres are operating with reduced staff volumes. Expect longer than usual wait times if seeking customer service by phone.


We recommend downloading our app as the easiest way to manage your services.

Retail stores

We're making some precautionary changes to how we run our Telstra stores to ensure we can continue serving you throughout this period.

Impacts on our products and services

Telstra Plus benefits

Due to COVID-19 impacts, there may be changes to some events sold through Telstra Plus Tickets.?

Platinum customers

Due to COVID-19 impacts, we're unable to take any new Telstra Platinum orders, or offer Telstra 24x7 tech support over the phone or online.

Seizing the opportunities after COVID-19

As social restrictions begin to relax, Australia has a once-in-ageneration opportunity to create and accelerate real change on the key issues that will shape our economy, our society and our future.

Telstra and COVID-19: what you need to know

We want to keep you updated as quickly as possible on impacts from COVID-19.

Keeping families connected to home broadband

We know many Aussie families are doing it tough at the moment. And we know it’s more important than ever to stay connected to fast, reliable broadband at home.

Help & Support

Personal Support

Get comprehensive help with our range of articles, including: accounts & billing, mobiles & devices, internet, pre-paid and more.

Business Support

Get help online with our range of support guides and handy FAQs.

Enterprise Support

Telstra Connect is working as usual, allowing you to get support, raise incidents and manage your products online.