Telstra Connect

Your platform to manage enterprise services

Managing your enterprise services should never get in the way of your business. That’s why we’ve listened to you and created a single digital home to view and manage our Telstra business and enterprise products and services – get in touch with us when you need to. Telstra Connect makes managing your enterprise services simple.

What can I do with Telstra Connect?

Manage my incidents

Log and track incidents and chat with us online

Simply manage your incidents without the need to call or email Telstra. Our Incident Management capability empowers you to submit and manage your incidents, follow our progress fixing the issue and communicate with us quickly to get more information.

Request Telstra services

Submit and track service requests with no complicated paperwork

Don’t wait to email or call to get what you want. Quickly and easily order new Telstra services, modify your existing services and monitor the progress of all your requests with our Service Request functionality.

Track my order delivery status

Keep an eye on the status of your order

Stay up-to-date on the status and estimated delivery date of your orders. Keep your customers and stakeholders fully informed with all the relevant details from our Order Tracker.

Monitor my network performance

Get deep insight into your network

Manage your network as closely as you want with near real-time information on availability, utilisation and error rates. Check network speed, status, history and outages anytime and anywhere with our Network Performance capability.

Key features

A platform designed for you, by you

Telstra Connect offers simple, fast and efficient management of your most important IT infrastructure – your network.

Serve yourself

Simple, integrated and easy-to-use self-service functionality for transparent access to key business metrics and information.

Fast and flexible information, ordering and incidents

We offer faster response times and the flexibility to manage services on-the-go with the mobile or desktop application.

Frequently asked questions

Getting started

Now is the time to benefit from simply managing your enterprise services by talking to your Account Executive. Alternatively, try one of the following options:

Login to your Telstra Connect platform here

Log in

Download the app today to get started